Important: Never put your hands inside or otherwise “mess with” electrical wiring or live PV components. If in doubt, don’t – and contact us instead!
Next steps depend on the type of problem your solar array is experiencing. We encourage our customers to become active participants in the observation and care of their solar arrays as much as possible. Oftentimes, there are minor things you can do to resolve some issues and this will prevent service call fees. Other times, it’s best if we come by to take a look.
If you cannot connect to your solar monitoring or if only some things are appearing on your solar monitoring portal, navigate to this article for step-by-step instructions for how you can initially troubleshoot the issue. Oftentimes, you will be able to resolve this without additional assistance.
If your inverter is throwing an error, you can usually see what the error means by referring to the operations manual for your inverter. If you do not have access to the operations manual, take a look at the System Troubleshooting section of our knowledgebase. You can also Google it.
If you just bought a house that has solar installed on it, review this article, which will point you in the right direction.
If your home has received hail damage and you have some damaged solar equipment and/or need to remove and reinstall the array for roof repairs, navigate to this article for additional information.
If energy credits are not appearing on your bill, review this article for insight.
If you want to see how much energy you are consuming and look for trends, this article will be helpful.
If you’d like our service team to come by to take a look at your system in person, we’d be happy to! Just complete this form.